4 ways to make IVR mobile learning services more user-friendly

February has been a busy travel month for the Panoply Digital team. My colleague Lauren Dawes was in Nigeria working with CIPE to roll out a training programme on using technology for advocacy, and you can read more about her trip here. As for me, I was in Bangladesh with the Praekelt Foundation and Girl Effect Mobile in early February building on the work we did together last year around reaching adolescent girls through mobile platforms. It’s always great to be back – I’ve worked for many years in Bangladesh building mobile education services for low-tech platforms, including IVR (voice) and SMS platforms, as well as in other countries such as Tanzania and Rwanda.

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Let's talk about the 'other' sustainability

Sustainability is a term most of deal with or spout off on a daily basis and one which means different thing to different peoples. I approach it from two perspectives. Firstly, having worked within the space where the commercial interests of mobile network operators meet those of the donor community and then meet those of underserved populations, conversations around sustainability for me tended to focus more on how a project could continue beyond the finite project funding.

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